Software Service Agreement (SSA)

This Software Service Agreement ("Agreement") is a legal agreement between you ("Customer," "you," or "your") and DeskbookR ("Company," "we," "us," or "our") for the use of the DeskbookR workspace booking software service ("Service"). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

By signing in, creating an account, or using the Service in any manner, you accept and agree to be bound by all terms and conditions of this Agreement. If you do not agree to these terms, you must not access or use the Service.

DeskbookR provides a cloud-based software-as-a-service (SaaS) platform for workspace booking and management. The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind.

To the maximum extent permitted by applicable law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Any warranties of merchantability, fitness for a particular purpose, title, and non-infringement
• Any warranties that the Service will be uninterrupted, timely, secure, or error-free
• Any warranties regarding the accuracy, reliability, or completeness of data, content, or information provided through the Service
• Any warranties that defects or errors will be corrected
• Any warranties regarding the security of data transmission or storage

The Company does not warrant that the Service will meet your requirements or that the operation of the Service will be uninterrupted or error-free.

To the maximum extent permitted by applicable law, in no event shall the Company, its officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, data, or use
• Business interruption or downtime
• Loss of goodwill or reputation damage
• Cost of procurement of substitute goods or services
• Security breaches, data loss, or unauthorized access to your data
• Errors, bugs, or hidden defects in the Service
• System failures, crashes, or unavailability
• Any negative impact on your business operations
• Any claims by third parties

This applies whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if the Company has been advised of the possibility of such damages.

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, the Company's liability shall be limited to the maximum extent permitted by law.

The Company's total aggregate liability arising out of or related to this Agreement or the use of the Service shall not exceed the amount paid by you to the Company in the twelve (12) months preceding the event giving rise to liability.

The Company does not guarantee that the Service will be available at all times. The Service may be temporarily unavailable due to:

• Scheduled or unscheduled maintenance
• Technical issues, system failures, or infrastructure problems
• Third-party service provider outages
• Force majeure events
• Security incidents or attacks

The Company shall not be liable for any losses, damages, or consequences arising from service downtime, unavailability, or interruptions, regardless of cause.

While the Company implements reasonable security measures to protect your data, no method of transmission or storage is 100% secure. The Company cannot guarantee absolute security of your data.

You acknowledge and agree that:

• The Company shall not be liable for any unauthorized access, use, corruption, or loss of data
• You are solely responsible for maintaining backups of your critical data
• Security breaches, hacking attempts, or data leaks may occur despite reasonable precautions
• The Company's liability for any security incident or data breach shall be limited as set forth in Section 4

In the event of a data breach, the Company will provide notification in accordance with applicable law but shall not be liable for any damages resulting from such breach.

You are solely responsible for backing up your data. The Company may perform routine backups but does not guarantee data recovery or restoration. The Company shall not be liable for:

• Loss of data due to system failures, errors, or corruption
• Inability to recover or restore lost data
• Data loss during upgrades, migrations, or maintenance
• Accidental or malicious deletion of data

The Service may integrate with or rely on third-party services, including but not limited to cloud infrastructure providers, authentication services, and storage providers. The Company is not responsible for:

• The availability, performance, or security of third-party services
• Changes to third-party services that affect the Service
• Data loss or security incidents originating from third-party services
• Compliance or compatibility issues with third-party services

9.1 Data Ownership and Processing

You retain ownership of your data. However, you grant the Company a worldwide, non-exclusive, royalty-free license to use, store, and process your data solely to provide the Service. The Company acts as a data processor on your behalf when processing personal data you upload to the Service.

9.2 Data Processing Agreement

To the extent you are a data controller under GDPR and use the Service to process personal data, this Agreement includes data processing terms. The Company agrees to:

• Process personal data only on your documented instructions
• Ensure persons authorized to process personal data are bound by confidentiality
• Implement appropriate technical and organizational security measures (Article 32)
• Assist you in responding to data subject rights requests
• Assist you in ensuring compliance with GDPR Articles 32-36 (security, breach notification, impact assessments)
• Delete or return personal data at your choice when the Service ends
• Make available information necessary to demonstrate compliance

9.3 Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of data subjects, the Company will:

• Notify you without undue delay and, where feasible, within 72 hours of becoming aware of the breach
• Provide details of the breach, including categories and approximate number of data subjects affected
• Describe the likely consequences and measures taken or proposed to address the breach
• Cooperate with you in fulfilling any obligation to notify supervisory authorities or data subjects

9.4 Sub-processors

The Company may engage third-party sub-processors to assist in providing the Service. A current list of sub-processors is available upon request at legal@deskbookr.com. The Company will:

• Ensure sub-processors provide sufficient guarantees to implement appropriate technical and organizational measures
• Impose data protection obligations on sub-processors equivalent to those in this Agreement
• Notify you of any intended changes concerning addition or replacement of sub-processors, giving you the opportunity to object

9.5 Customer Responsibilities

You represent and warrant that:

• You have the right to upload and use all data you provide to the Service
• Your use of the Service will comply with all applicable data protection laws and regulations, including GDPR
• You have obtained all necessary consents and provided required notices to data subjects whose personal data you process using the Service
• You will not use the Service to store or transmit illegal, harmful, or infringing content
• You will implement appropriate security measures on your end to protect personal data

9.6 Privacy Policy

For detailed information about how we collect, use, protect, and process personal data, including data subject rights under GDPR, data retention policies, security measures, and international data transfers, please refer to our Privacy Policy. End users of the Service should review the Privacy Policy to understand their rights and how their personal data is handled.

9.7 Data Protection Contact

For any questions, concerns, or requests regarding data protection and privacy, please contact:
Email: legal@deskbookr.com

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the Service
• Your violation of this Agreement
• Your violation of any applicable law or regulation
• Your violation of any third-party rights, including intellectual property rights
• Any claim that your data or use of the Service caused damage to a third party
• Any security incident resulting from your failure to maintain account security

The Service may contain bugs, errors, defects, or other issues that may cause failures, data loss, or other problems. The Company does not warrant that all errors will be detected or corrected. The Company shall not be liable for any damages arising from software errors, bugs, or defects, whether known or unknown, hidden or apparent.

The Company reserves the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. The Company shall not be liable for any modification, suspension, or discontinuation of the Service.

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying the Company immediately of any unauthorized use

The Company shall not be liable for any loss or damage arising from your failure to maintain account security.

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws or regulations in your use of the Service
• Interfere with or disrupt the Service or servers/networks connected to the Service
• Attempt to gain unauthorized access to any portion of the Service
• Use the Service to transmit viruses, malware, or other harmful code
• Reverse engineer, decompile, or disassemble any portion of the Service

Violation of this section may result in immediate termination of your access to the Service.

The Company may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including breach of this Agreement. Upon termination:

• Your right to use the Service will immediately cease
• The Company may delete your account and data
• You remain liable for all obligations incurred prior to termination

The Company shall not be liable for any consequences of termination or suspension of your access.

The Service is not intended to provide legal, financial, medical, or other professional advice. You should consult appropriate professionals for such advice. The Company is not responsible for decisions you make based on information obtained through the Service.

This Agreement shall be governed by and construed in accordance with the laws of Slovenia, without regard to its conflict of law provisions. Any disputes arising from this Agreement shall be resolved through binding arbitration in accordance with the rules of Ljubljana Arbitration Centre at the Chamber of Commerce and Industry of Slovenia.

You waive any right to a jury trial or to participate in a class action lawsuit.

This Agreement constitutes the entire agreement between you and the Company regarding the Service and supersedes all prior agreements, representations, and understandings.

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

The Company reserves the right to modify this Agreement at any time. Changes will be effective immediately upon posting to the Service. Your continued use of the Service after changes are posted constitutes acceptance of the modified Agreement.

Unless otherwise specified in a separate support agreement, the Company has no obligation to provide technical support, maintenance, updates, or bug fixes for the Service.

You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a country subject to embargo and that you are not on any government list of prohibited or restricted parties.

For questions about this Agreement, please contact:

DeskbookR Legal Department
Email: legal@deskbookr.com

By using the Service, you acknowledge that you have read this Agreement, understand it, and agree to be bound by its terms and conditions.